Privacy Policy

1. Introduction

Jamart Roof Repairs Perth (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines our obligations and your rights regarding the collection, use, storage, and disclosure of personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

  • Personal Details: Name, email address, telephone number, and residential or commercial property address.
  • Property Information: Details regarding the condition of your roof, site access, and structural specifications.
  • Financial Details: Payment and billing information required for invoicing and processing transactions.
  • Digital Data: IP addresses, browser types, and usage data collected via cookies when you navigate our website.

3. How We Collect Personal Information

We collect personal information directly from you in several ways:

  • Through enquiries submitted via our website contact forms.
  • During telephone consultations and email correspondence.
  • In person during on-site property inspections and assessments.

4. Use of Personal Information

Your personal information is collected and used to:

  • Provide accurate roofing assessments, estimates, and quotations.
  • Schedule and perform roof repair and maintenance services.
  • Process payments and issue invoices.
  • Communicate with you regarding service updates, safety notices, or warranty claims.
  • Fulfil our legal and statutory obligations, including maintaining records for occupational health and safety compliance.

5. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may disclose your information to:

  • Authorised subcontractors or third-party suppliers engaged to assist in delivering our services (e.g., scaffolding providers).
  • Regulatory authorities (such as WorkSafe WA or Building and Energy WA) if required by law or for the issuance of statutory compliance certificates.

6. Data Security and Storage

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Physical records are kept securely on our premises, and digital data is stored using encrypted, industry-standard software.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if you believe the information is inaccurate or out of date. To make a request, please contact us using the details on our website.

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